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Frequently asked questions
You can reach us via the contact form on this page or using any of the contact options below.
☎️ PHONE
✉️ EMAIL
[email protected]📬 POSTAL MAIL
230 avenue de la digue mouron, Blériot-Plage, 62231, France
MON-FRI / 08H-12H, 13H-18H
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Our servers are hosted in France, and use green electricity. We pay our taxes in France
We process orders within 24 business hours. Depending on availability, your order is then shipped within 1 to 15 business days. Orders generally arrive within 15 business days, with a maximum of 36 business days. Our products are shipped from the workshops of our partner craftsmen in China.
When your order is dispatched, you’ll receive an email containing a tracking link so you can follow your package in real time.
Yes, you can cancel your order within one hour of purchase by contacting us directly.
Contact us at [email protected] and we’ll explain the return procedure. You will only be responsible for return shipping costs.
Our goal is to ensure that you are completely satisfied with your order. If you order from within the United Kingdom, you can return your item within 30 days of receipt and receive a refund within 7 to 14 days of our receiving the return.