At Japanese-Swords.co.uk, transparency is a cornerstone of the experience we offer. The following information is provided to ensure you are fully informed before placing your order, and to help your order reach you as smoothly as possible.
Understanding Customs Procedures
As all orders are dispatched internationally, shipments entering your country may be subject to customs inspection and clearance procedures upon arrival. These procedures are administered exclusively by the customs authorities of your country of destination. They are entirely outside the control of Japanese-Swords.co.uk, and we are unable to influence, expedite, or circumvent them in any way.
Whilst the vast majority of orders pass through without any intervention, customs authorities may, at their discretion, request payment of import duties or clearance fees prior to releasing your parcel. These charges (where applicable) are the sole responsibility of the customer and are not included in the price of your order.
Your Responsibility
By placing an order on japanese-swords.co.uk, you acknowledge that:
- Any customs duties, import taxes, or associated fees levied upon delivery are your sole responsibility as the importer
- It is your responsibility to verify, prior to ordering, that the importation and possession of the goods is lawful in your country of residence
- In the event that customs authorities request documentation or information in order to release your shipment, you are required to provide all necessary documents promptly and to undertake any steps required to facilitate clearance. Should you fail or refuse to do so, any resulting abandonment, seizure, or loss of the parcel shall be borne entirely by the customer.
- Japanese-Swords.co.uk cannot be held liable for any order delayed, seized, or refused by customs authorities for any reason attributable to the customer
We therefore strongly encourage all customers to conduct the necessary due diligence before placing their order.
We Are Here to Help
Whilst customs procedures are beyond our control, we understand that navigating them can be unfamiliar territory, particularly for first-time international orders. If you encounter any difficulty with customs clearance, or if you have questions prior to placing your order, please do not hesitate to reach out to our customer experience team.
We will do everything within our power to assist you and provide any documentation that may support the clearance of your shipment.